Refund Policy

Effective Date: May 14, 2026

1. Our Commitment

We want you to be completely satisfied with your subscription. We built go·for·show tools for touring professionals, and we stand behind the product. If Pro doesn't work for you, we'll do what we can to make it right within the rules of the platform you bought it on.

2. Where You Bought Matters

Pro is sold in two places: directly through the App Store on iOS (Apple-managed) and through Stripe on the web (we manage). The refund process is different for each.

2.1 iOS purchases — handled by Apple

If you subscribed inside the iOS app (load·in, gain·stage, or change·over), Apple handles billing, renewals, and refunds. We can't issue iOS refunds directly — that's Apple's rule.

To request an iOS refund:

1. Visit reportaproblem.apple.com in any browser, or
2. On your device: Settings → Apple ID → Subscriptions → choose go·for·show → Cancel or request a refund, or
3. Email Apple Support directly.

Apple typically responds within 24–48 hours. Their policies are here.

If Apple denies your request and you believe you have a legitimate technical issue with the product, email support@goforshow.io — we'll do what we can.

2.2 Web purchases — 30-day satisfaction guarantee

If you subscribed through goforshow.io (via Stripe), you have 30 days from the initial purchase to request a full refund for any reason — no questions asked.

To request a web refund:

1. Email support@goforshow.io, or use the refund form on your account page.
2. Include the email address used for purchase.
3. Optional: tell us what went wrong (helps us improve).

We respond within 1–2 business days. Refunds process through Stripe within 5–7 business days. Depending on your bank, it can take another 3–5 days to appear on your statement.

2.3 What happens after a refund

• Your subscription is cancelled and Pro features are removed at the next sync (typically within a few hours).
• You retain access to the free tier.
• Your locally stored data stays on your device. We can't delete it — it lives in your browser/app, not on our servers.
• If you used cloud sync, your synced data is deleted within 24 hours per our retention policy.

3. Refunds Outside the 30-Day Window

After your initial 30-day window, web subscriptions don't auto-refund the unused portion of the annual term — you keep access until the period ends, then it stops renewing if you've cancelled. This matches Stripe and standard subscription practice.

3.1 We may still issue refunds for:

• Severe technical issues: If the product is fundamentally broken for your setup and we can't fix it.
• Service discontinuation: If we shut down the product (see Terms of Service).
• Duplicate charges: If something charged you twice.
• Billing errors: If there was a mistake processing your payment.
• Extenuating circumstances: Evaluated individually — just email us.

3.2 We generally don't refund for:

• Change of mind after the 30-day window.
• Forgot you subscribed (we send a reminder before each annual renewal).
• Minor bugs or missing features (we ship updates regularly).
• User error — we're happy to provide support instead.

Email support@goforshow.io with details and we'll review your case.

4. Cancellation

You can cancel any time and keep using Pro until the end of the period you paid for.

• iOS: Settings → Apple ID → Subscriptions → go·for·show → Cancel Subscription.
• Web: Visit your account page and click Manage Subscription, which opens the Stripe Customer Portal.

Cancellation stops auto-renewal. It does not by itself issue a refund — see Section 2 for refund requests.

5. Promo / Comp / Free Access

If you got Pro through a promo, comp, beta program, or partnership, no refund applies because no payment was made.

Comp access may be revoked at our discretion if misused or in violation of our terms.

6. Chargebacks and Disputes (web only)

This section applies to web subscriptions only. For iOS, chargebacks go through Apple — not us.

6.1 Contact Us First

If you're considering filing a chargeback or payment dispute with your bank for a web subscription, please contact us first at support@goforshow.io.

Chargebacks are expensive for small businesses and damage our relationship with payment processors. We're reasonable people — if you have an issue, we'll work with you to resolve it.

6.2 Chargeback Consequences

If you file a chargeback without contacting us first:

• Your subscription will be immediately cancelled.
• You will be banned from future purchases.
• We may pursue legal remedies for fraudulent chargebacks.

If you file a chargeback after we've already issued a refund, we will report it as fraud to Stripe and your bank.

7. Currency and Exchange Rates

All purchases are processed in USD through Stripe. If your bank charged you in a different currency, the refund will be issued in USD at the current exchange rate.

We are not responsible for currency conversion fees or fluctuations in exchange rates between purchase and refund.

8. Taxes and Fees

If you were charged sales tax, VAT, or other government-mandated fees, those will be refunded along with the purchase price.

We are not responsible for bank fees, international transaction fees, or other third-party charges imposed by your payment provider.

9. Service Credits

We do not currently offer service credits or exchanges. Refunds are issued as a return to your original payment method only.

In the future, if we introduce multiple paid products, we may offer credits toward other go·for·show tools.

10. Right to Modify

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page.

Your refund eligibility is determined by the policy in effect at the time of your purchase. If we make the policy less generous, you are still covered by the policy that existed when you bought.

11. Legal Disclaimer

This Refund Policy is part of our Terms of Service. By subscribing, you agree to both documents.

This policy does not affect your statutory rights as a consumer under applicable law. If you are located in the EU, UK, or other jurisdictions with stronger consumer protection laws (including any cooling-off rights), those rights apply in addition to this policy.

12. Frequently Asked Questions

I subscribed on iOS — can you refund me?

No, but Apple can. Visit reportaproblem.apple.com or use Settings → Apple ID → Subscriptions on your device. Apple's refund policy is reasonable and they handle most legitimate requests.

I subscribed on the web — can I get a refund if I just didn't use it?

Yes, within 30 days of your initial purchase. After that, no — but you keep access until the period you paid for ends.

What if I can't find my purchase email?

Email support@goforshow.io from any address — describe roughly when you bought and we'll find your account.

Can I get a refund because a feature is missing?

Within 30 days (web only), yes. After that, no — but let us know what you need. We ship updates regularly and prioritize user feedback.

What if the software stops working after 30 days?

Contact support first. If it's a bug, we'll fix it. If it's a fundamental issue we can't resolve, we may grant a refund even outside the window.

Can I get a refund if I accidentally subscribed twice?

Yes. Email us immediately and we'll refund the duplicate. (On iOS this is rare because Apple typically prevents double-subscription within the same Subscription Group.)

What if my bank already refunded me via chargeback?

If you filed a chargeback and won, your subscription is cancelled and you'll be banned from future purchases. We always prefer you talk to us first.

Will my access stop the moment I cancel?

No — you keep Pro until the end of the period you paid for. After that, the subscription doesn't renew and you fall back to the free tier.

13. Contact Information

For refund requests, cancellation help, or questions about this policy:

Support: support@goforshow.io
Legal / billing escalation: legal@goforshow.io
Operating as: go·for·show
Location: New York City, USA